ICT-KM of the CGIAR

Collaborate, Create, Communicate

Updates from Social Media Workshop 2 (II)

The 2nd Online Social Media workshop is well on its way, with the first week having gone by. social media logoParticipants had their first tele-con session, organized on Skype and held on the 27th of May in two sessions. Telecon session B saw 14 enthusiastic participants raring to go: Helen Gillman, Margaret McEwan, Helene Ni Choncheanainn, Eugenia Isnardi, Maya Rajasekharan, Alice Thomann, Olive Thiong’o Wahura, Miriam Cherogony, Pamela Kilborn-Miller, Yassir Islam , Idris Jones, Brenda Bucheli and Bonnie McClafferty.

Facilitated by Nancy White, I was lucky enough to co-facilitate. Jonathan Thompson of the World Food Program, was also on hand as mentor. A noted blogger, he has just launched an internal microblog (laconi.ca), probably the first inside a humanitarian aid organization. Here’s the post: http://tinyurl.com/oec2zu

The introductory tele-con was a great way to gauge the comfort levels of participants and also to encourage them to see online social media tools as nothing more that just ways to get better results at work. While the participants’ experiences with social media tools were varied, this in no way hindered conversation flow. Many participants discussed their frustrations in using/ advocating tools like Delicious, Skype, Go-To-Meeting, Webex. Also noted was the need for low-bandwidth options in areas with poor Internet access.

What I found personally interesting was the perception many of us have when advocating a tool/ technology. It may be easy to use, it may make your life easier but if people are not engaged, it might as well be ineffective. To counter this, Nancy suggests the first point of action should be to decide on what it is that you want to do.

Once there is purpose, you can start thinking of tools and practice. Think of what can engage them. Is it going to make a difference in their work?

On how blogging could help us track our success in engaging people, Jon Thompson, our blogging expert gave a few pointers:

  • Statistics provide legitimacy to your blogs, pay attention to them
  • Your title is the life or death of a blog post, a well-titled blog is everything 
  • Write what you believe in
  • Raise visibility of the blog by sending links by microblogging. Using tools together helps improve visibility of tools all around.

The tele-con lasted one hour, but no one noticed. Discussions could have continued. With minor hiccups of dropped calls, which were compensated by chat room texting for those missing out, participants left the virtual ‘room’ feeling energised.