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2nd Quarter 2008



ICT-KM supports events and conferences

Enterprise Security in the Americas IT workshop: Providing Training for increased security
March 31-April 11, Peru

Advancing Agriculture in Developing Countries through Knowledge and Innovation
April 7-9, Ethiopia

International Farmers Conference on Participatory Plant Breeding
May 4-8, Syria

Data Management in the CGIAR
June 9-11, Italy

Annual Knowledge Management for Development Meeting
June 18-21, Portugal

Knowledge Sharing launch at IFAD
June 18, Italy


Snippets

Joint ICT supports ILRI – WorldAgroforestry (ICRAF)
A project for sharing ICT capacities between two centers has moved to a new level in Nairobi, which hosts the Headquarters for both ILRI and WorldAgroforestry (ICRAF). The project began in 2001 with the establishment of a joint ICT team and appointment of one IT manager for the two Centers and evolved through development of a common ICT strategy that advocated increased communication and collaboration and sharing of common needs such as Internet and email applications.

In 2007, the project activities expanded by establishing function-based rather than site-based teams. These teams now deal with customer service, infrastructure and applications for both Centers.

The next steps will be consolidating use of equipment and software applications, data storage and telephone equipment between the two Centers. This will require the upgrading of capacity, inter-campus connections and internet connectivity. Continued efforts to learn lessons from this inter-center collaboration will be shared with the IT managers and CGIAR Centers.

Email, virus, and spam volume on the increase
As all of us are well aware, the volume of emails received each day has risen astronomically in recent months. In the month of July 2007, the 8000 staff members of the CGIAR received a total of 5 million messages. Just nine months later, in March 2008, it had risen to 24 million messages. Breaking it down further, this amounts to 32,000 messages per hour or a 500% increase in nine months. And one last tidbit on this issue – more than 80% of this is spam.

However, thanks to a partnership between CGNET and Symantec that filters incoming mail, most of these spam messages do not reach our networks. This level of protection makes sure our valuable bandwidth, particularly in the CGIAR's remote locations, remains free and CGIAR scientists do not lose time dealing with troubling spam or viruses.
Click here for more information.

Bragging about our blog(s)
ICT-KM is using blogs as one of our tools for sharing knowledge updates, news, thoughts and ideas directly from the programs, activities and projects. All are welcome to participate in the blog communication, which can be accessed through http://ictkm.cgiar.org/.
The Knowledge Sharing Project's blog, one of the most active within ICT-KM, can be accessed from the KS Web site: www.ks-cgiar.org or directly at http://ictkm.wordpress.
com/category/knowledge-sharing
.
The CGXchange blog offers insight into its operations, thoughts and ideas at http://ictkm.wordpress.com/
category/cgxchange
. The information is there to be shared, discussed and added to – from learning more about "pics and maps" (photos in Google maps) to discussing what's up with social technology adoption, to informing about ICT-KM staffer Antonella Pastore's participation in the Italian Information Architect's Summit.




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Second Level Connectivity Pilot Project brings together regional IT activities

The ICT-KM Second Level Connectivity Project (SLC) focuses on providing high quality ICT support for all CGIAR staff, including those in regional, country and project offices. Steve Mupiwi who has headed up the SLC's nine-month pilot project in the East and Southern Africa Region reports that his efforts to coordinate and carry out ICT support in the region have led to improved collaboration among Centers sharing offices and increased joint initiatives in procurement as well as sharing of support services.

The initial scope of the pilot project included Zimbabwe, Mozambique, South Africa, Zambia and Malawi. By linking the CGIAR offices in the region and the respective CGIAR headquarters offices on ICT issues, this pilot project has been able to focus on finding region-specific solutions to issues such as developing common policies such as bandwidth management and technical support. As a result, it has managed to bring regional and country offices closer to their respective headquarters which now have more insight into the situation on the ground.

Thus far, and in spite of budgetary constraints, Steve has managed to develop and present detailed ICT improvement plans for each station visited. One of the first activities aimed at coordinating service procurement was to organize for all Centers in one country to use the same Internet Service Provider (ISP). As a result, Zimbabwe, Zambia and Malawi now share one ISP, whereas Mozambique still has two ISPs however Steve is investigating possible gains from converting to one ISP.

As the pilot continues and the ICT-support model is proving successful, there is the possibility to expand to offices in Tanzania, Rwanda, Uganda and other countries. Meanwhile, Steve will continue working to ensure the required quality is maintained by providing support, advice and guidance, both remotely and through site visits to the CGIAR offices in the region.

The SLC, funded as part of the ICT-KM 2004 Investment Plan, is also mandated to continue upgrading connectivity in remote locations and improve staff IT capabilities through developing and providing better training materials and training courses.

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We welcome feedback on the ICT-KM News, so please feel free to contact us at ictkm@cgiar.org